Terms and Conditions

Updated Date: June 10, 2024

By using this website (the “Website”), and its services (the “Services”), you agree to these terms and conditions (the “Terms and Conditions”), you confirm, understand, and agree that:

Scope and Use of Service

  1. Our relationship coaching service aims to provide guidance, support, and advice to individuals or couples seeking assistance in improving their relationships and overall well-being. While the coaching you receive works best with your commitment, consistency, and accountability, and with the help of other support systems, it does not guarantee any specific result.

  2. Relationship coaching and any form of coaching overall is different from and NOT a substitute for any therapy and counseling services. Your coach is not able to provide any clinical, medical, or legal help and advice.

  3. While coaching can aid your mental and emotional health, our coaching service does not diagnose or treat any mental health illnesses or disorders. We highly recommend you seek professional help from licensed psychologists, psychiatrists, or specialists in the field to meet your other medical and mental health needs.

  4. You are at least 18 years old to use this service.

  5. You are in a stable mental space and have a safe environment to participate, consent, and receive coaching.

  6. In moments where your current thoughts, feelings, and circumstances present any actual danger to your life (i.e. having suicidal thoughts that might lead to self-harm or being in a highly abusive and dangerous relationship or know someone who may be in danger) that it is your responsibility to call the emergency hotline or the right services and agency, and that our coaching service is not liable for any of the aforementioned cases.

  7. Participating and receiving in our coaching service is at your full discretion and that it is completely up to you to consider and decide whether these Services are appropriate for you or not.

  8. While your coach upholds a code of ethics and will give you the most professional treatment and balanced advice, you are still 100% responsible for any decisions and actions you take while you’re being coached, and that your coach cannot be held liable for any decisions made or actions taken by you based on the advices provided.

Fees, Appointments, Cancellations, and Refunds

  1. You are required to make and complete payment for every coaching session you receive, and understand that each coaching program has different rates.

  2. Your appointment will officially be booked and confirmed once a 50% down payment is received. The down payment is required before any session.

  3. Our policy requires a 24-hour notice for cancellations or rescheduling of appointments. If you notify us at least 24 hours before your session, there will be no charge. However, cancellations or rescheduling done after the 24-hour mark will incur a fee of 50% of the full payment for late notice or no-shows.

  4. The 50% down payment for any coaching service is non-refundable and non-transferrable. If you did pay in full, you can get half of your payment refunded as long as you notify us 48 hours before your scheduled appointment.

  5. We reserve the right to change this Agreement by. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the top of the Agreement. By using the Website and participating on any Services after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must cease any participation in the Services.